CHLA Scaled Referrals from 7% to 25% in 8 months with Eqo: Achieving 97% Retention & Cutting Time-to-Fill by 55 Days

The Problem 

Located in one of the most competitive talent markets, CHLA leaned on employee referrals to attract candidates – but a fully manual process limited them to just 7% of external hires

In one of the most competitive healthcare markets, attracting and retaining top nursing and clinical talent was a constant challenge for CHLA. With just 7% of hires coming from referrals, most employees weren’t engaged – or even aware – that a referral program existed. This meant the talent acquisition team was missing out on one of the most effective and cost-efficient hiring channels available.

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Solution with Eqo

CHLA partnered with Eqo to eliminate manual tracking, streamline the referral process, and boost employee engagement to drive more employee referral hires

Eqo’s text-based referral platform made it easy for CHLA employees to refer candidates without needing to log into any system or app, and helped eliminate countless manual hours previously spent managing the program. To further boost awareness, Eqo also provided custom posters and signage placed throughout the hospital – across break rooms, staff entrances, and bulletin boards – to reinforce the program

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The results: 

In just 8 months, CHLA eliminated manual tracking and scaled referrals from 7% to 25%: Achieving 97% Retention & Cutting Time-to-Fill by 55 Days

CHLA saw a remarkable 97% 8-month retention rate of all employees who were referred.  

Plus, their team saved over 40 hours per month previously spent on tracking referrals manually on spreadsheets.

Employees embraced the new text-based referral experience, which continues to earn high satisfaction scores and positive feedback from staff with a 4.73 rating out of 5.